我也大家發生一樣的情形~
昨天晚上收到了CASPER，不過很不幸!我定寬螢幕版卻收到全螢幕版~
昨天晚上我也寫信過去客服了，內容如下:
11/25/03 09:50:51
> NAME: TheRock
> ORDER NUMBER: 102-6640068-1997701
> COMMENTS: Hi there:
> Here is something wrong with my order.
> I have got my package now,thank you.
> But it is wrong version DVD(Casper).
> It is full screen DVD that I got now.
> I am sure that my place order is "widesrceen"(Casper).
>
> I have checked confirming mail that you sent.
>
> Can you sent a correct edition(widescreen) to me?
> And how should I proceed the fullscreen one?
>
> Please reply by e-mail.
>
> Thank you
>

得到回應如下~
> Thank you for contacting Amazon.com regarding your order.
>
> I've checked our records and see that you placed an order for the
> **Casper - Special Edition (Widescreen)** version of this item.
>
> We are not currently set up for exchanges, but we invite you to place
> a new order online at your convenience.
>
> To make sure you are ordering the correct version of any title, it is
> always a good idea to review the information on the detail page
> carefully.
>
> You may check the following URL on our web site for the Casper
> (Widescreen) Edition:
> http://www.amazon.com/exec/obidos/A.../qid%3D106/103-
> 6718950-6727839
>
> If you would like to return the original item, you𠑥l find our return
> instructions, address, and a printable return mailing label online
> at:
>
> http://www.amazon.com/returns
>
> Thank you for shopping at Amazon.com. We hope to see you again soon.
>
> Please let us know if this e-mail resolved your question:
>
> If yes, click here:
> http://www.amazon.com/resolved-yes?comm_id=dvgx4861
> If not, click here:
> http://www.amazon.com/resolved-no?comm_id=dvgx4861
>
> Please note: this e-mail was sent from an address that cannot accept
> incoming e-mail. Please use the appropriate link above if you need
> to contact us again about this matter.
>

麻煩網友幫我看一下~要怎麼回信~會比較好~謝謝