我也是有同樣的想法...所以我實在沒信心了..
雖然說我只被卡了8塊多...
那是因為我之前就受過他們很多氣了..
我之前就覺得..如果要下單就要有被騙錢的準備
所以都只敢下小單...
之前就算知道阿媽爽比較貴..我也是一次買個七八片寄台灣
至少...清清楚楚..不像dvdsoon..那麼ooxx

天天dvdsoon都有驚人之舉

今天dvdsoon已經開始cancel之前pending的訂單
不過被dvdsoon砍單後剩下的store credit(現在應該正名為Non-refundable credit)
竟然沒有退回帳戶
訂單都白白被砍

真不曉得dvdsoon明天還會上演什麼好戲

太惡劣了
我今天也收到cancel的信
還有一個order在pending中 我想也會被cancel

有個疑問
這兩個order(total $39.87)
其實在6月23日同一個訂單(cad$56.81) 但因cancel其中一個item後重下單的
所以在6月就扣款
這樣我還能跟信用卡公司要求不要付款給他們嗎? 或是退部份的錢?



連客服都沒有!
我要找法子跟Canada的單位抱怨
錢大概是要不回來了

各位真是辛苦了,

沒想到 DVDSoon 變成這樣~

請受害者花點時間到這去file a complaint
http://www.recol.ca/intro.aspx?lang=en

我剛剛做了 只有最後要敘述情況會花時間
英文不好也沒關係
重要是讓這單位收到很多的complaints
我想他們比較會去調查

這裡討論 甚至有人被cancel order也沒有receive store cred也沒有receive store credits.

dvdtimes.co.uk也有相類似的討論

我還有4天就超過60天的限制 得趕快跟credit company聯絡

剛剛我也收到砍單的信了..跟本都還不到60天..
我回信給它..講的語氣不算太好..不過我真的是越講越生氣..
如果說國外有要串聯告訴之類的..我一定參加..雖然我只被咬了9.11CAD

但是它們實在太賤了...
希望大家都寫信去罵!!
雖然說我大部份寫信去它都不回!
但是我也要一直給它寄..讓它知道我們並不是這樣就算了!

以下為信件來往內容
----------------------

I AM VERY UNPLEASED BY YOUR CANCELLATION!!
ACCORDING TO YOUR PREVIOUS TERMS OF USE: YOU CAN
CANCEL THE ORDER AFTER 60 DAYS ON ORDER WAITING
BUT IT HAS NOT BEEN 60 DAYS YET !

AND EVEN IF YOU CANCEL MY ORDER, YOU MUST GIVE ME
REFUNDABLE CREDIT !! I DO NOT CARE WHAT POLICY YOU
ARE HAVING NOW, BUT MY ORDER WAS PLACED UNDER YOUR
PREVIOUS TERMS OF USE POLICY !!

YOU ARE CHEATING ON CUSOTMERS!!
I CANNOT BELIEVE YOU EVEN THINK THAT YOU ARE THE BEST
CANADIAN DVD SITE!?

DO NOT THINK THE CUSTOMERS CANNOT DO ANYTHING.
YOU SHOULD RECEIVE MANY COMPLAINTS BY NOW I BELIEVE.
WHEN PEOPLE ALL GET TOGETHER, YOU WILL SEE THE
PROBLEM !!

I WANT MY MONEY BACK !!! NOT A NON-REFUNDABLE CREDIT!
I SHALL SEE YOUR SINCERE/FRIENDLY RESPONSE IN A DAY OR
TWO, I AM REALLY FED UP BY YOUR IGNORANCE TO MY
MAILS!!

I WILL KEEP EVERYTHING IN RECORD, IN CASE WE MAY NEED
IT SOMEDAY IN COURT!




--- 說：

>
>
> Dear DVDSoon.com Client,
>
> Due to the implementation of our new payment system,
> your order #1717786,
> dating from June 24 2005, has been automatically
> cancelled. A DVDSoon.com credit has been issued to
> your account. You can use this credit to
> place a new order. If you wish to obtain the name of
> the product that was canceled please
> take a moment to consult your list of canceled
> orders which is now available through
> the "My Orders" section in your account.
>
> In closing, we are happy to announce that your
> orders will now be charged at the time
> of shipment instead of at the time of the order.
> This update has been implemented prior
> to many requests from our clients. We believe that
> this system will greatly simplify
> order management and will eliminate billing issues.
>
> We sincerely apologize for this inconvenience.
>
> Thank you for your comprehension.
>
> The DVDSoon.com Team

哇..好樣的...
大家一起來吧..
反正要抱怨就給它抱怨下去...
死馬當活馬醫!!

可是好像要註冊才能抱怨?
但是電話那邊跟本沒辦法填..位子不夠啊

這個連結裡,

http://forums.dvd-swaps.com/forumdisplay.php?f=31

DVDSoon 客服似乎比較會回應,

試試看這個管道吧!!

再抱怨一下
我之所以會在6/22下個$56.81的單子是因為有VISA 15% off的折扣
DVDSoon惡劣的地方在於早在5,6月時supplier就有問題了
還用coupon吸引顧客下單騙錢