我也大家發生一樣的情形~
昨天晚上收到了CASPER，不過很不幸!我定寬螢幕版卻收到全螢幕版~
昨天晚上我也寫信過去客服了，內容如下:
11/25/03 09:50:51
> NAME: TheRock
> ORDER NUMBER: 102-6640068-1997701
> COMMENTS: Hi there:
> Here is something wrong with my order.
> I have got my package now,thank you.
> But it is wrong version DVD(Casper).
> It is full screen DVD that I got now.
> I am sure that my place order is "widesrceen"(Casper).
>
> I have checked confirming mail that you sent.
>
> Can you sent a correct edition(widescreen) to me?
> And how should I proceed the fullscreen one?
>
> Please reply by e-mail.
>
> Thank you
>

得到回應如下~
> Thank you for contacting Amazon.com regarding your order.
>
> I've checked our records and see that you placed an order for the
> **Casper - Special Edition (Widescreen)** version of this item.
>
> We are not currently set up for exchanges, but we invite you to place
> a new order online at your convenience.
>
> To make sure you are ordering the correct version of any title, it is
> always a good idea to review the information on the detail page
> carefully.
>
> You may check the following URL on our web site for the Casper
> (Widescreen) Edition:
> http://www.amazon.com/exec/obidos/A.../qid%3D106/103-
> 6718950-6727839
>
> If you would like to return the original item, you𠑥l find our return
> instructions, address, and a printable return mailing label online
> at:
>
> http://www.amazon.com/returns
>
> Thank you for shopping at Amazon.com. We hope to see you again soon.
>
> Please let us know if this e-mail resolved your question:
>
> If yes, click here:
> http://www.amazon.com/resolved-yes?comm_id=dvgx4861
> If not, click here:
> http://www.amazon.com/resolved-no?comm_id=dvgx4861
>
> Please note: this e-mail was sent from an address that cannot accept
> incoming e-mail. Please use the appropriate link above if you need
> to contact us again about this matter.
>

麻煩網友幫我看一下~要怎麼回信~會比較好~謝謝

昨天也收到了這片DVD，不過還好是Widescreen Special Edition，
而且我的訂單上的link是正確的，不知amazon這次的烏龍是怎麼一回事！！

終於解決了~
AMAZON.COM終於知道我的情況了，答應重寄CASPER(WIDESREEN)給我~(ALL FREE)，寄錯的東西也不用寄回去，還要給我USD$5.00的 promotional，不愧是
AMAZON.COM

錯誤發生的原因如下:
當初應該是很多人下訂單~是經由STL+PREODER
所以這樣AMAZON.COM的link會有問題~
ordering 顯示WIDESRCEEN但是detail link是FULLSCREEN~
再加上人為疏失就寄出一堆錯誤的DVD~(很可憐~這樣AMAZON.COM又要損失多少錢)

當時就知道detail的link有誤，以為沒什麼關係~沒想到真的會有問題~
而我是因為order裡面要等x-men 2發片~所以到最近才收到片子的~

我寫信給amazon.com的客服，因為意思表達錯誤(There is something wrong with order)，讓他們誤會~以為是我自己下錯訂單~就這樣搞了三天~
今天請朋友幫忙寫信~順便請他幫我看先前寫給客服的信，才知道我那句錯的離譜，
把amazon.com的錯說成自己的錯~難怪他們不理我~


最後還是謝謝KEN.W 您的鼎力協助，謝謝~

:p

您客氣了,我也一直在等您是否解決的消息,如今解決了,就是好消息.
另外,amazon還送您類似coupon的東西,真的很棒喔,我當初也沒有收到
那樣的精神賠償.amazon.com的服務真的沒話說.
:)

　　說來話長，那usd$5的promotional由來令我無地自容，因為昨天請朋友幫我
再寫信給對方客服（內容表示不滿），之後再請朋友幫我看當初我自己寫給客服的信
，朋友大罵我是豬頭，他說我自己就把信的意思寫錯了，表達不清楚還怪人家，
真是尷尬，所以那usd$5得來過程就是這樣，真是慚愧:nonono: ，只好多多捧場，以表歉意：Ｄ，這次amazon.com的服務及處理方式真的沒話說，

:cry: :cry: 我也中獎了...剛剛已經處理好了...:(

真是奇怪!?
大家手上收到的全螢幕版casper有dts嗎?
我手上這張剛看了一下，竟然只有dd沒有dts!
我也去amazon.com去看過，裡面的全螢幕版本是有dts~
我想該不會是amazon.com寫錯了吧~

此片全螢幕版確實沒dts.

那怎麼辦？
若已經下單了，可以請amazon.com改過來嗎？
我是衝著全螢幕＆dts版才買地！

:o :o 沒想到這次AMAZON的處理讓我不是很滿意說
我連續寫2次反應..她們給我的回答大致上的意思是
1.無法重新補寄
2.可以退還這片DVD的錢
3.可以不用將FULLSCREEN的DVD寄回
4.we are unable to replace the item as it is seems that
the version which you want is currently unavailable with us and it
seems that it is a catalog error. 這句話的意思有哪位好新人可以幫我看看
我自己看的意思這上面給我的感覺好像是他們系統出錯..而且這片CASPER WIDESCREEN DVD currently unavailable ???這是啥意思阿~~:(
可是前面幾位網友有人確實有收到WIDESCREEN版本的阿...:( :( 為何他死都不換給我勒...:(