我剛剛也做好了..Complaint ID:14706

最後發現他們的執法單位包括
Law Enforcement Group Including:
Royal Canadian Mounted Police (‘RCMP’)
Ontario Provincial Police Anti-Rackets Branch (‘OPP’)
Internet Crime Complaint Center(United States)
不知道夠不夠力?

請問這60天是代表甚麼權益嗎？

Jesus Christ! :mad:

DVDSoon剛剛又寄一email cancel了我7/22的訂單!
果然如同一位dvdtalk的Kyle網友所言

如果信用卡帳單有問題要在60天已前提出

那要如何做呢??
可否指教一下呢??

我打電話給玉山銀行
但沒有用
只有回覆這是我跟商家的問題
我其實也沒想要要回錢 只是以為他們可以跟國際visa組織之類的報告
停止dvdsoon使用credit card charging的能力

當我反問若這發生在國內 你們會怎麼處理
竟回答說要我跟消基會反映! 也不想想消基會只是民間組織

總之消費者的保障太不重視了
大家只好自求多福

希望受害者花時間在RECOL file a complaint

剛剛嘗試使用她們砍完單退回Non-refundable creditㄉ錢下單
竟然完全不給扣
這是太離譜ㄌ!!!
哇!損失大ㄌ

最新發展:
連log in都不行了!

要求寄password/id (當然我沒記錯)
用copy & paste也無法log in
難道這是因為我才剛又寫一封email去罵他們的緣故?

我剛寄email給Council of Better Business Bureaus抱怨DVDSoon的行為
Email:

我個人是可以正常登入..
雖然我也罵了他們很多次..而他們也從來沒回過.....

這是從DVDSOON收到的最後一封mail
內容小弟還不是太了解，有大大可稍為詳述一下否

During the past few months, we have taken a close look at DVDsoon's platform, the needs of our customers and the realities of the marketplace. We concluded that we needed to improve our site, simplify the order process and more clearly define our value proposition for you, our customers.

As a result, we have decided to focus all of our efforts on two key elements:



Improve our order management process
Extend our fidelity program and promotions to all our customers

As part of our commitment to always improve your experience on the site and to increase the quality of our offering, you have probably seen in the past few days that we have launched an important technology initiative to update our site, including the implementation of a new order process and enhanced policies that should make your shopping experience an enjoyment. Effective now, payments for all orders will no longer be upon you ordering products, but rather when we are ready to deliver your products.

In order to implement this enhanced process, we were forced to cancel all pending orders and reset the system. To avoid penalizing our customers, we have immediately applied a credit to your account for the outstanding value. Changes to the system and refund to customers will be finalized by December 31st 2005.

As we have established market-leadership and a long track record of market innovation, we have also decided to extend our iPoints program for all visiting customers and also to reintroduce our worldwide free shipping policy. Customers who previously purchased our fidelity card were already credited up to the level of usage of their card.

We are working closely with our suppliers to bring products to you in a faster time and we will continue to partner aggressively with them to drive DVDsoon to the highest levels of customer service in the market.

We recognize the trust and loyalty that you have expressed toward us, and we are committed to protect this relationship.

We want to emphasize that these changes in no way diminishes our commitment to serve you better. We will continue to invest in the development of our site, as you will discover in the upcoming weeks and months.

We value your business and sincerely appreciate your continued patronage as we take positive steps to build an even stronger partnership with you.