PCDVD數位科技討論區 - Amazon.CA購片沒收到怎麼辦??

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引用:

Originally posted by hing
Basically, I would say it depend which customer representative from Amazon reads your email. Cause I had one experince that I got a free coupon USD 25 from Amazon.com as I wrote complaint letter to them. Although they didn't refund the postage, but they gave me the free coupon.:D
So, if I want to compare the service between ca and com, I would say Amazon.com is way much better than Amazon.ca
Cheers Man!

這麼好喔~~~不過.com的東西都好貴...
雖然郵資較便宜....且同等級郵資的運送速度較快....
我是覺得送coupon才是雙贏....消費者爽~~~賣方又有賺頭~~~

引用:

Originally posted by Jett
我雖然昨天就下單
但是貨品都要等個三到五天才會寄出
最近CA有許多DVD都是要等等.....不會馬上寄出
所以我覺得我的包裹要下星期才會寄出吧!!??
但是.....萬一到了一月底才給我寄到台灣......豈不是剛好又遇到台灣過年嗎??
:eek:
或許最快也要等到二月中旬我才可以收到吧:think:

我7日下單(第一次)，隔天要增加片子，把整個item刪掉，重新來過。
結果短短的時間之內，有兩片1/7日發行的片子漲價了，兩部合台幣漲
了200多元，雖然不是很多錢，但太快了吧~~~~還不到兩天的時間。
居然‥‥ 是發行的當天訂才有如此的優惠嗎？本來都是13點多的。

我的片子預估要3月底~4月初才會收到，好久，漫長的等待啊!!!!

引用:

Originally posted by porsha
我7日下單(第一次)，隔天要增加片子，把整個item刪掉，重新來過。
結果短短的時間之內，有兩片1/7日發行的片子漲價了，兩部合台幣漲
了200多元，雖然不是很多錢，但太快了吧~~~~還不到兩天的時間。
居然‥‥ 是發行的當天訂才有如此的優惠嗎？本來都是13點多的。

我的片子預估要3月底~4月初才會收到，好久，漫長的等待啊!!!!

:eek: :eek: :eek:
新生代的女魔王誕生了!!!!:agree: :agree: :agree:

引用:

Originally posted by isolate
賣掉手上的二手R3 BOB一定會有些折價ㄚ~~就當損失三百好了~~
Amazon退給我的郵資也大概三百~~算到最後剛好扯平~~
若我是Amazon,退還郵資後我還會送客人coupon~~
反正coupon只能在我這邊用,客人就算不想再來購物,至少心裡會爽一點~~
若因為這張coupon,讓客人繼續來這邊購物,我就又有生意上門了~~

Amazon有沒有想到下面這種情形該如何處理~~
就是消費者訂貨後,因為貨品寄送延遲,消費要求退款,而消費者在公司答應退款後~~
跑去別的地方買,然後東西又收到了,這時消費者手上有兩套同樣的商品~~
消費者若遵循誠信原則乖乖地退回商品,就算補償寄回的郵資~~
那消費者跑到郵局寄東西所花的時間跟車錢要誰付呢??
所以商家應不應該額外給消費者一些補貼呢??
既然您的英文不錯,那可不可以麻煩問一下Amazon如何處理這種狀況??
thanks~~

Perhaps we should look at this incident as two separate parts.
1. You did not get your package on time
2. You bought R3 BOB

Regarding number 1, I know that you did not get your DVD on time. Amazon.ca did try to solve your problem by offering to refund to you. After you finally got your package, you did the right thing and told them that you have received the package. Therefore, Amazon.ca gave you free shipping to compensate for your 'loss'. If I wanted to return a package, I do not think any e-tailer would refund my shipping charges back to the company. Honestly, do you really think that Amazon.ca would care about the time and expense it took for you to ship back the package? Those are the risks we have to take when we buy things on line right?

As for number 2, Amazon.ca did not ask you to buy R3 BOB. Therefore I do not believe that they should take the responsibility for that.

引用:

Originally posted by Puff Daddy
Perhaps we should look at this incident as two separate parts.
1. You did not get your package on time
2. You bought R3 BOB
Regarding number 1, I know that you did not get your DVD on time. Amazon.ca did try to solve your problem by offering to refund to you. After you finally got your package, you did the right thing and told them that you have received the package. Therefore, Amazon.ca gave you free shipping to compensate for your 'loss'. If I wanted to return a package, I do not think any e-tailer would refund my shipping charges back to the company. Honestly, do you really think that Amazon.ca would care about the time and expense it took for you to ship back the package? Those are the risks we have to take when we buy things on line right?
As for number 2, Amazon.ca did not ask you to buy R3 BOB. Therefore I do not believe that they should take the responsibility for that.

可以用中文嗎??看不太懂,不知道怎麼回覆~~

12/15~12/19下單的網友,還是沒有人收到嗎?快一個月了,真難熬!

引用:

Originally posted by isolate
可以用中文嗎??看不太懂,不知道怎麼回覆~~

大致上的意思是說
老爹認為amazon.ca已經很認真的幫您處理問題了
就別太苛責了吧
我的BOB從11月22日寄出到現在也還沒收到
現在也在等他們回覆中
之前反映ca只refund我一半的運費並要我再等
現在期限又到了，看看他們要怎麼辦吧

慘了....
被大家一反應
原本 7-10 天左右的standard ship
12/23下定的東西到現在還沒收到......
唉..:(
我對不起一堆網友了:cry:

引用:

Originally posted by popline
慘了....
被大家一反應
原本 7-10 天左右的standard ship
12/23下定的東西到現在還沒收到......
唉..:(
我對不起一堆網友了:cry:

我的12/19就寄出了！到現在還沒到！

慘嘍

引用:

Originally posted by Jasonyu
大致上的意思是說
老爹認為amazon.ca已經很認真的幫您處理問題了
就別太苛責了吧
我的BOB從11月22日寄出到現在也還沒收到
現在也在等他們回覆中
之前反映ca只refund我一半的運費並要我再等
現在期限又到了，看看他們要怎麼辦吧

你是用expedited嗎??
若是的話...我想應該會在一月底收到吧~~~
因為他們expedited是坐船的~~

另外提一下,我之前有實驗性的再跟amazon訂一次...
12/10寄出,standard shipping,收信地址用郵政信箱....
上星期收到了...包裝上第一行字印著"AIR"....
嗯...是航空的.... -_-