TO TREEHSIU

我的英文也不太好. 你可以說:

The "One Night at McCool's" DVD is damaged when I receive it. There are scratches on the DVD. When I open the case, the DVD was not attached to the case.

如果你那張DVD讀不到的話. 你可以說:

My DVD player is unable to play the DVD and I request to be replaced with a new, undamaged DVD.