我在amazon買片但只收到部份的片子，於是就寄一封信告訴他們，amazon就寄一封信給我但偶的英文不好看不太懂請各位大大幫幫我，看完後請告訴我該怎麼做，下面是信的內容:
Thanks for writing to us at Amazon.com.

I have investigated your order and found that it was shipped via
Deutsche Post on October 5th. These shipments may take as long as
16 business days to reach their destination; since that time has
passed,
it does appear that this package has been lost.

We would be happy to arrange for a replacement order to be sent to you
at no additional charge; however, before we do that, we'd appreciate
it if you could confirm the shipping address we have on file for you.
The shipping address we have for this order is:

WU. GUO TONG -吳國通
1Fl., No. 68, Mintzu Rd.,
Miaoli City, Miaoli 360
Taiwan

Please let us know if this is correct or if any changes need to be
made to the address; as soon as we hear from you we'll be able to get
your replacement order underway.

If you will be providing a new address for the replacement order, we
will need to confirm your credit card details. You can supply us with
the new address and your credit card number by fax or phone:

Phone: 1-206-266-2992
Fax: 1-206-266-2950

Please be aware that, because your original shipment never passed
through customs, the replacement shipment may be subject to the taxes
and duties of your country. Any customs or import duties owed on the
value of the original shipment will be levied once the package reaches
the destination country. Customs policies vary widely
from country to country; you may want to contact your local customs
office
for further information.

Thank you for shopping at Amazon.com.


Best wishes for the holidays,