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chaotommy
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加入日期: Mar 2003
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http://www.mirror.co.uk/news/world-...airways-2691698

After a week in a hotel paid for by the airline, the family took a train to New York and now plan to return to France on board the Queen Mary cruise ship.

Kevin, who weighs almost as much as when he arrived in America, requires oxygen and regular medical attention.

A spokesman for British Airways said: “We will always try to accommodate someone if it's possible and safe to do so.

"Our customer service team worked diligently to find a solution and have exhausted all options.

"Unfortunately it is not possible to safely accommodate the customer on any of our aircraft and the family has been offered a full refund.

"The British Airways team has been in regular contact with the family, providing guidance and support as well as exploring other options for travel.

"We have also provided hotel accommodation throughout.

"We do not discriminate against customers for any reason. We treat all customers fairly and where possible we do not restrict seating options.

"We would provide the option to purchase an extra seat to anyone who contacts us with concerns about seat width.

"The comfort and safety of all our passengers is of paramount importance.”
舊 2013-11-21, 07:11 PM #13
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