剛收到回信了，應該是不能換 但可以退還
但本人英文程度不甚太好（太久沒唸書 英文都爛掉了）
可以幫我看看 返回的程序跟需注意事項嗎
我怕我搞錯了 -_- 等下退不了錢......信件內容如下
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Thank you for writing to us at Amazon.co.jp.
I apologize for the delay in responding to your e-mail message.
Please be assured that all of us here are working very hard to
provide a thorough, personal answer to each of our customers as
quickly as possible.
I am sorry to hear about the problem you experienced with your
shipment. Moreover, we've checked our record on your account and
note that damaged orders. And confirmed that all three orders
which choose "economy shipping" as shipping option had the
damages, and the replacement items were arranged to all orders.
It is not a matter that can happen by frequently, also for the
extremely peculiar situation, it seems unless we are able to send
a normal condition items from our site anymore.
Therefore, our appropriate department is taken into
consideration, we will refund without arranging replacement at
this time. Thank you for your understanding about this.
We also would like you to return the damaged order. When
returning the items, please include the packing slip with it in
original packing condition, if possible. In addition, please
include the bar code in which was displayed when you used our
online Returns Center.
Please send this order to the following address by the most
economical shipping method which includes insurance.
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Amazon Japan Logistics
ATTN: Customer Return Department
2-13-1 Shiohama, Ichikawa-shi
Chiba-ken 272-0127
Japan
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As for shipping costs, we'll make its full refund. If you do not
receive our e-mail about the refund of your returning fee in 30
days, please contact us again with the cost you paid, the
shipping method, and the tracking number using URL below.
http://www.amazon.co.jp/exec/obidos...owse/-/1039624/
Please note that it may take 7 to 14 business days for our refund
process to be completed. Shortly after it has been completed, you
will receive an e-mail regarding your refund.
In addition, if it is necessary, please consider the shipping
option on next order. Please note, according to the situation, we
are not able to guarantee about the damages or the lost in future.
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