這是從DVDSOON收到的最後一封mail
內容小弟還不是太了解，有大大可稍為詳述一下否

During the past few months, we have taken a close look at DVDsoon's platform, the needs of our customers and the realities of the marketplace. We concluded that we needed to improve our site, simplify the order process and more clearly define our value proposition for you, our customers.

As a result, we have decided to focus all of our efforts on two key elements:



Improve our order management process
Extend our fidelity program and promotions to all our customers

As part of our commitment to always improve your experience on the site and to increase the quality of our offering, you have probably seen in the past few days that we have launched an important technology initiative to update our site, including the implementation of a new order process and enhanced policies that should make your shopping experience an enjoyment. Effective now, payments for all orders will no longer be upon you ordering products, but rather when we are ready to deliver your products.

In order to implement this enhanced process, we were forced to cancel all pending orders and reset the system. To avoid penalizing our customers, we have immediately applied a credit to your account for the outstanding value. Changes to the system and refund to customers will be finalized by December 31st 2005.

As we have established market-leadership and a long track record of market innovation, we have also decided to extend our iPoints program for all visiting customers and also to reintroduce our worldwide free shipping policy. Customers who previously purchased our fidelity card were already credited up to the level of usage of their card.

We are working closely with our suppliers to bring products to you in a faster time and we will continue to partner aggressively with them to drive DVDsoon to the highest levels of customer service in the market.

We recognize the trust and loyalty that you have expressed toward us, and we are committed to protect this relationship.

We want to emphasize that these changes in no way diminishes our commitment to serve you better. We will continue to invest in the development of our site, as you will discover in the upcoming weeks and months.

We value your business and sincerely appreciate your continued patronage as we take positive steps to build an even stronger partnership with you.