剛剛又寫了一封信去罵..下面貼的是在同一訂單上面
快兩個月的信件來往內容...可以看到我寫了兩次信去才回我
而回我的內容...跟以前一樣...一副你要嘛就等,不等就砍單啊..
反正我也不會退你錢...

--------------------------------------------
I NEED MY DVD TO BE SHIPPED !
WHY DO YOU ENCOURAGE CUSTOMERS CANCELLING ORDERS?
IT IS FUNNY THAT YOU CHARGE MY MONEY AND SHIP NOT,
EVEN IF I CANCELL THE ORDERS, YOU DO NOT GIVE NO
REFUND !! I DO NOT KNOW WHAT POLICY THIS IS !?

YOU HAVE BEEN CHANGING YOUR POLICY VERY OFTEN LATELY,
AND MOSTLY THEY ARE FOR YOUR OWN GOOD!

IT MAKES NO SENSE THAT YOU CHARGE ME, AND YOU SHIP NOT
EVEN MORE RIDICULOUS THAT I CANCELL AND GET NO REFUND
BUT GET A CREDIT WHICH CAN BE USED APPROXIMATELY 25%
OF THE AMOUNT ON NEXT ORDER!! NOT TO MENTION THAT
THE CREDIT WOULD BE GONE IN A YEAR AFTER!!

IT SEEMS THAT I CAN NEVER GET MY DVD NOR MY MONEY !

YOU SHOULD GIVE GOOD RESPONSE ON THIS!


--- "DVDSoon.com - Customer Service"
<[email protected]> 說：

> Dear Madam;
>
>
> I apologize for the delay in receiving Alanis
> Morissette VH1 Story. I
> have verified with the movies department and we have
> not received any
> further information from the studio regarding this
> title and assure you
> that we are continuously requesting further
> information. Once we have
> more information we will definitely contact you once
> again.
>
> In the mean time, if you do find the delays too
> long, you may cancel
> your order if you wish to do so . You can cancel
> your order at your
> leisure by logging in to your account and opening
> the order located
> under the pending tab. Once there you will be
> presented with your order
> details. At the end of the details you will locate a
> red cancellation
> button. Simply click on this button to cancel the
> order and issue a
> credit to your DVDSoon account. Once again I
> apologize for the
> inconvenience.
>
>
> ------------------------------
> Natasha Bonfield
> Customer Service Center
> Centre De Service ? la Client癡le
> DVDSoon.com
>
> bee2bee2kimo wrote:
>
> >THIS IS THE SECOND TIME I SEND THIS MAIL TO YOU.
> >YOU DID NOT ANSWER ME SINCE JULY 27 I SENT YOU THIS
> >MAIL THE FIRST TIME. WHERE'S YOUR CUSTOMER SERVICE
> >DEPT.?