內容如下:
Thank you for writing back to us at Amazon.com.

I have reviewed our previous correspondence and your order.

I sympathize with your frustration in this matter. However, please
understand that the information provided in our last message
correctly represents our policy at this time.

Further, as my colleague previously mentioned, normally, in such
circumstances we would create a replacement order, to be shipped to
you as soon as possible at no additional charge. In this case,
unfortunately, we are unable to replace the item as it is seems that
the version which you want is currently unavailable with us and it
seems that it is a catalog error.

Therefore, I have requested a refund of $14.99 to cover the cost of
the item and associated shipping costs. This refund will be issued
shortly. We do ask that you return the wrong item at our expense.

As the cost of return shipping is prohibitively expensive in this
case, you do not need to return the original item.

We are very sorry for any inconvenience this may have caused you. We
appreciate your business and hope that you will give us the chance to
serve you better in the future.

Thank you for your understanding. We hope to see you again at
Amazon.com.

Please let us know if this e-mail resolved your question:

If yes, click here:
http://www.amazon.com/resolved-yes?...=wcax5349&q=pr3
If not, click here:
http://www.amazon.com/resolved-no?comm_id=wcax5349

Please note: this e-mail was sent from an address that cannot accept
incoming e-mail. Please use the appropriate link above if you need
to contact us again about this matter.


Best regards,

Amit N.
Amazon.com Customer Service
http://www.amazon.com
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